1. What types of products do you offer?

We offer a curated selection of products across three main categories:

• Fashion : featuring handcrafted and eco-conscious apparel and accessories that blend style with sustainability.

• Macrame : unique, handmade decorative pieces that bring a natural and artistic touch to your living spaces.

• Herbal : natural herbal products that promote wellness and connect you back to the healing essence of nature.

Each product is thoughtfully created to reflect authenticity, craftsmanship, and a deep respect for nature.

2. Are your products handmade?

Yes, most of our products are handmade with care by skilled artisans. Each piece whether it’s macrame decor, hand tooled fashion items, or natural herbal products is created with dedication and attention to detail. Our handcrafted approach ensures that every item is unique, carries its own character, and reflects the spirit of sustainability and artistry that we stand for.

3. Can I customize my order?

Yes, we do offer customization, but only for selected products. If you have a specific request, please reach out to us directly so we can let you know which items are available for customization and how we can make it special for you.

4. What is your return policy?

• Returns are accepted within 30 days of delivery.

• Items must be in their original packaging and tags, not used or altered.

• Discounted or promotional items, samples, and sale items are not eligible for return or exchange.

• Refunds are not offered; instead the options are store credit or replacement product.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our carrier's website.

6. What payment methods do you accept?

We accept various payment methods, including major credit cards, PayPal, and other secure payment gateways.

7. How can I contact customer service?

You can reach our customer service team via email or through our contact form on the website. We aim to respond to all inquiries within 48 hours.

8. Do you have any loyalty programs or discounts?

We occasionally offer promotions and discounts. To stay updated, please subscribe to our newsletter or follow us on social media.

If you have any other questions not covered here, feel free to reach out to us!